Austin Rosenthal

Resume

CompTIA A+ and Network+ certified IT professional currently building hands-on experience in technical support roles. I bring over a decade of proven customer service excellence from high-pressure environments to solve complex problems efficiently. I am actively pursuing Security+ certification (scheduled for July 2025) and deeply committed to continuous growth in the technology field. I'm eager to apply my technical knowledge, strong communication skills, and problem-solving abilities to contribute effectively in an IT environment.

Work History

OsteoStrong

Trainer / Operations Specialist February 2024 – Present

Curated published compelling weekly social media content to enhance brand visibility and client engagement. Executed comprehensive database management by standardizing client profiles, rectifying inconsistencies across multiple platforms, and optimizing the synchronization between Customer Relationship Management and scheduling systems. Maintained sophisticated studio equipment including BioCharger technology running on Linux Tux and Spectrum Loading Machines operating on Windows 10 platforms. Generated client acquisition through strategic cold outreach, conducted persuasive trial sessions, and demonstrated exceptional conversion rates through effective sales presentations.

Independent Technical Support

Technical Support November 2024 – Present

Consulted with clients to assess technical needs and recommended customized computer solutions. Conducted thorough diagnostics to troubleshoot and resolve hardware, software, and network connectivity problems. Performed hardware installations including storage devices, RAM upgrades, and peripheral components. Developed and implemented organized file management systems to improve client workflow efficiency and reduce desktop clutter.

Body20

EMS Certified Personal Trainer June 2021 – July 2023

Managed a diverse client portfolio of approximately sixteen individuals per shift, documenting progress metrics, personalized objectives, and physical constraints to customize training regiments. Performed maintenance and troubleshooting of WeimsPro Electric Magnetic Stimulation (EMS) full-body suits, including internal wiring replacement, electrode pad installation, and diagnostics to ensure optimal functionality. Consistently achieved monthly sales bonus targets during the initial six-month employment period, demonstrating superior client acquisition and retention abilities. Executed effective cold outreach, culminating in high-conversion trial sessions and successful membership closings.

Florida Justice Center (FLJC)

Volunteer 2021 – 2022

Assisted financially disadvantaged clients with record expungement processes, driver's license reinstatement procedures, and general navigation of complex legal frameworks. Conducted thorough public records investigations and managed digital documentation systems to facilitate accessible legal aid services for underserved populations. Coordinated client intake processes by categorizing legal needs and directing individuals to appropriate specialized stations within the organization. Established and dismantled technological infrastructure for outreach events, ensuring functional computing and printing capabilities in variable environments.

Your Personalized Trainer

Certified Personal Trainer August 2015 – August 2023

Functioned as a mobile fitness professional, transporting equipment inventories to client-convenient locations while maintaining workout quality and professional standards. Developed and implemented comprehensive, training programs tailored to individual client objectives, with specializations in hypertrophy, athletic performance, and strength conditioning. Cultivated an extensive client network primarily through referral-based marketing, maintaining high retention rates with 2-4 weekly sessions per client. Designed strategic session packages with competitive pricing structures to maximize client retention and program adherence. Educated clients on exercise biomechanics, nutritional science principles, and injury prevention protocols to promote sustainable fitness outcomes.

AE Finishing Renovations

Project Manager October 2020 – April 2022

Progressed from entry-level labor position to project oversight manager role through proficiency and leadership capabilities. Instituted formalized documentation processes including detailed bidding systems, comprehensive project timelines, and material job costing and requisition protocols to enhance operational efficiency. Developed competitive written proposals that effectively secured new business opportunities while accurately representing project parameters and deliverables. Created strategic project schedules that optimized resource allocation and facilitated concurrent task execution, significantly improving completion timeframes. Assumed management responsibility for small-scale projects as the company's capacity expanded.

Party Design by Heidi

Event Staff 2013 - 2016

Orchestrated seamless execution of social gatherings including weddings, birthdays, and Bar/Bat Mitzvahs and corporate events through meticulous venue preparation and strategic breakdown procedures. Demonstrated versatility by fulfilling multiple hospitality roles including service staff, mixology, and station management as dictated by event requirements. Ensured impeccable event flow through proactive problem resolution and attentive guest service, maintaining the client's vision throughout each function.

Freelance Videographer

Cinematographer and Editor 2014 – 2018

Captured and produced documentary footage of significant life events utilizing professional cinematography techniques and equipment. Used advanced post-production methodologies through Adobe Creative Suite, primarily utilizing Premiere for core editing and After Effects for visual enhancements. Conceptualized, filmed, and edited commercial content for small business clients, translating product attributes into compelling visual narratives while adhering to brand guidelines and marketing objectives.

Technical Skills

Programming & Development: Proficient in foundational web development technologies including HTML, CSS, and Python, with demonstrated ability to apply these skills in practical applications and continuing education in software engineering principles.

Software: Exceptional grasp for complex software ecosystems, including professional-grade creative applications (Adobe Photoshop, After Effects, Premiere Pro) and development environments (Visual Studio Code, PyCharm).

Customer Experience Excellence: Distinguished customer service background initiated at a Michelin-starred establishment, developing exceptional interpersonal communication skills, conflict resolution abilities, and attention to detail in high-pressure environments.

Hardware Engineering: Demonstrated technical expertise in computer hardware assembly and configuration, having successfully built and deployed nine custom computing systems ranging from Small Form Factor to Full Tower configurations, including comprehensive component selection, BIOS configuration, and operating system implementation.

System Administration: Proficient in Mac and Windows operating systems, including advanced troubleshooting, system maintenance protocols, and hardware diagnostic procedures.

Productivity & Collaboration: Comprehensive knowledge of Microsoft Office Suite and Google Workspace environments, facilitating efficient documentation, project management, and team collaboration.

Certifications

CompTIA A+ ce Certification (2023)

CompTIA A+ Certification Badge

CompTIA Network+ Certification (2025)

CompTIA N+ Certification Badge

CompTIA IT Operations Specialist (2025)

CompTIA's IT Operations Specialist Badge

National Federation of Personal Trainers Certification (2015)

NFPT Certification

American Health Care Academy CPR(Adult, Child, Infant) & AED Trained (2023)

American Health Care Academy logo